Retirement Village Managers
Overview
Snapshot
Summary
Retirement Village Managers organise and control the day-to-day operations of retirement villages to provide a range of accommodation, personal care services, and recreational and social activities for the use and enjoyment of residents.
Tasks
-
Plans, directs and co-ordinates the organisation, it's administration and the operation of the establishment.
-
Maintains standards required by hygiene, safety and other relevant regulations.
-
Engages and trains staff, as well as establishes and maintains standards of staff performance and services to residents.
-
Plans budgets and authorises expenditure.
-
Keeps appropriate records.
-
Exercises public relations and marketing responsibilities.
-
Handles resident complaints.
Characteristics
-
University
-
Vocational Education and Training (VET)
-
Informal or on-the-job
-
Administrative
-
Enterprising
-
Helping
-
Sedentary
Outlook
JSA produces employment projections to show where likely future job opportunities may be. Employment projections data are only produced for occupations at the broad four digit Australian and New Zealand Standard Classification of Occupations (ANZSCO) level. While data are not available for this occupation, projections data are available for the parent occupation, Other Accommodation and Hospitality Managers, under the outlook section.
Earnings and hours
Working arrangements
-
Around 80% of people employed as Retirement Village Managers work full-time hours, in all their jobs combined. This is 14 percentage points above the all jobs average (66%).
Full-time workers work an average of 44 hours per week in their main job. This is the same as the all jobs average.
Sources:Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average.
Industries
Main industries
-
Most Retirement Village Managers work in the Health care and social assistance industry. They are also employed in industries like:
Source: Based on ABS Census 2016, Customised Report.
Regions
Employment across Australia
NSW
VIC
QLD
SA
WA
TAS
NT
ACT
Employment by State and Territory (% Share)
State | Retirement Village Managers | All Jobs Average |
---|---|---|
NSW | 32.4 | 31.6 |
VIC | 21.4 | 25.6 |
QLD | 22.5 | 20.0 |
SA | 10.6 | 7.0 |
WA | 10.8 | 10.8 |
TAS | 1.2 | 2.0 |
NT | 0.0 | 1.0 |
ACT | 1.2 | 1.9 |
-
Around 49% of Retirement Village Managers live outside of capital cities, compared with the all jobs average of 38%.
South Australia has a large share of employment relative to its population size.
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.
Worker profile
Age and gender
-
The median age of Retirement Village Managers is 55 years. This is higher than the all jobs average of 40 years.
A large share of workers are aged 45 to 54 years.
Females make up 70% of the workforce. This is 22 percentage points above the all jobs average of 48%.
Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.
Age Profile (% Share)
Age Bracket | Retirement Village Managers | All Jobs Average |
---|---|---|
15-19 | 0.4 | 5.0 |
20-24 | 0.0 | 9.3 |
25-34 | 4.1 | 22.9 |
35-44 | 13.6 | 22.0 |
45-54 | 30.5 | 21.6 |
55-59 | 19.5 | 9.0 |
60-64 | 18.4 | 6.0 |
65 and Over | 13.5 | 4.2 |
Median Age | 55 | 40 |
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Employment Pathways
Education, training and experience
Formal qualifications are not essential to work as a Retirement Village Manager. Although most workers have a Vocational Education and Training (VET) qualification or a university degree.
Visit
- Course Seeker to search and compare higher education courses.
- ComparED to compare undergraduate and postgraduate student experiences and outcomes.
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Tourism, Travel and Hospitality VET training pathways.
Highest Level of Education (% Share)
Type of Qualification | Retirement Village Managers | All Jobs Average |
---|---|---|
Post Graduate/Graduate Diploma or Graduate Certificate | 6.6 | 10.1 |
Bachelor degree | 14.5 | 21.8 |
Advanced Diploma/Diploma | 29.0 | 11.6 |
Certificate III/IV | 18.5 | 21.1 |
Year 12 | 14.1 | 18.1 |
Year 11 | 5.9 | 4.8 |
Year 10 and below | 11.5 | 12.5 |
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Skills and Knowledge
Employers look for Other Accommodation and Hospitality Managers who provide good customer service, can communicate clearly and have strong people skills.
Skills
Skills can be improved through training or experience.
-
55%
Time managementManaging your own and other peoples' time to get work done.
-
54%
Active listeningListening to others, not interrupting, and asking good questions.
-
54%
Critical thinkingThinking about the pros and cons of different ways to solve a problem.
-
54%
Social perceptivenessUnderstanding why people react the way they do.
-
54%
SpeakingTalking to others.
-
52%
Management of personnel resourcesMotivating, developing, and directing people as they work, and choosing the best people for the job.
-
50%
Coordination with othersBeing adaptable and coordinating work with other people.
-
50%
MonitoringKeeping track of how well work is progressing so you can make changes or improvements.
-
50%
Reading comprehensionReading work related information.
-
46%
PersuasionTalking people into changing their minds or their behaviour.
-
45%
Complex problem solvingNoticing a problem and figuring out the best way to solve it.
-
45%
InstructingTeaching people how to do something.
-
45%
Judgment and decision makingFiguring out the pros and cons of different options and choosing the best one.
-
45%
NegotiationBringing people together and trying to sort out their differences.
-
45%
WritingWriting things for co-workers or customers.
-
43%
Serving othersLooking for ways to help people.
-
43%
Active learningBeing able to use what you have learnt to solve problems now and again in the future.
-
43%
Learning strategiesFiguring out the best way to teach or learn something new.
-
43%
Systems evaluationMeasuring how well a system is working and how to improve it.
-
41%
Systems analysisFiguring out how a system should work and how changes in conditions, operations, and the environment will affect it.
Knowledge
These are important topics, subjects or knowledge areas.
-
67%
Customer and personal serviceUnderstanding customer needs, providing good quality service, and measuring customer satisfaction.
-
58%
Administration and managementBusiness principles involved in strategic planning, leadership, and coordinating people and resources.
-
53%
Education and trainingCurriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
-
51%
Personnel and human resourcesRecruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
-
50%
ClericalWord processing, managing files and records, stenography and transcription, designing forms, and other office work.
-
49%
English languageEnglish language including the meaning and spelling of words, rules of composition, and grammar.
-
48%
PsychologyHuman behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
-
46%
MathematicsArithmetic, algebra, geometry, calculus, or statistics.
-
44%
Sales and marketingShowing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.
-
42%
Computers and electronicsCircuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
-
37%
Communications and mediaMedia production, communication, and dissemination. Includes written, spoken, and visual media.
-
36%
Sociology and anthropologyGroup behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
-
34%
Economics and accountingEconomics and accounting, the financial markets, banking and checking and reporting of financial data.
-
34%
Public safety and securityUse of equipment, rules and ideas to protect people, data, property, and institutions.
-
32%
Therapy and counsellingDiagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.
-
29%
Philosophy and theologyPhilosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, practices, and impact on society.
-
29%
Law and governmentHow our laws and courts work. Government rules and regulations, and the political system.
-
28%
ChemistryChemical composition, structure, and properties. How chemicals are made, used, mixed, and can change.
-
26%
TransportationMoving people or goods by air, rail, sea, or road.
-
19%
MechanicalMachines and tools, including their designs, uses, repair, and maintenance.
Abilities
Workers use these physical and mental abilities..
-
57%
Oral comprehensionListen to and understand what people say.
-
57%
Oral expressionCommunicate by speaking.
-
55%
Problem spottingNotice when something is wrong or is likely to go wrong, even if you can't solve the problem.
-
54%
Written expressionWrite in a way that people can understand.
-
50%
Written comprehensionRead and understand written information.
-
50%
Deductive reasoningUse general rules to find answers or solve problems logically.
-
50%
Speech recognitionIdentify and understand the speech of another person.
-
48%
Speech claritySpeak clearly so others can understand you.
-
46%
Inductive reasoningUse lots of detailed information to come up with answers or make general rules.
-
46%
Near visionSee details that are up-close (within a few feet).
-
45%
BrainstormingCome up with a number of ideas about a topic, even if the ideas aren't very good.
-
45%
OriginalityCome up with unusual or clever ideas, or creative ways to solve a problem.
-
43%
CategorisingCome up with different ways of grouping things.
-
43%
Sorting or orderingOrder or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
-
43%
Far visionSee details that are far away.
-
41%
MultitaskingDo two or more things at the same time.
-
41%
Selective attentionPay attention to something without being distracted.
-
37%
Perceptual speedUse your eyes to quickly compare groups of letters, numbers, pictures, or other things.
-
37%
Flexibility of closureSee a pattern (a figure, object, word, or sound) hidden in other distracting material.
-
36%
Trunk strengthUse your abdominal and lower back muscles a number of times without 'giving out' or fatiguing.
Activities
These are kinds of activities workers regularly do in this job.
-
74%
Planning and prioritising workDeciding on goals and putting together a detailed plan to get the work done.
-
68%
Building good relationshipsBuilding good working relationships and keeping them over time.
-
61%
Communicating within a teamGiving information to co-workers by telephone, in writing, or in person.
-
59%
Looking for changes over timeComparing objects, actions, or events. Looking for differences between them or changes over time.
-
59%
Researching and investigatingLooking for, getting and understanding different kinds of information.
-
56%
Coaching and developing othersWorking out the needs of others and coaching, mentoring, or helping them to improve.
-
55%
Making decisions and solving problemsUsing information to work out the best solution and solve problems.
-
54%
Negotiating and resolving conflictsHandling complaints and disagreements, and negotiating with people.
-
54%
Thinking creativelyUsing your own ideas for developing, designing, or creating something new.
-
53%
Providing office supportDoing day-to-day office work such as filing and processing paperwork.
-
52%
Working with the publicGreeting or serving customers, clients or guests, and public speaking or performing.
-
51%
Assessing and evaluating thingsWorking out the value, importance, or quality of things, services or people.
-
51%
Helping and caring for othersProviding personal assistance, medical attention, or emotional support.
-
50%
Scheduling work and activitiesWorking out the timing of events, programs, and activities, as well as the work of others.
-
48%
Communicating with the publicGiving information to the public, business or government by telephone, in writing, or in person.
-
48%
Collecting and organising informationCompiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.
-
48%
Managing payments and ordersMonitoring and controlling resources and the spending of money.
-
46%
Training and teaching othersUnderstanding the needs of others, developing training programs, and teaching or instructing.
-
44%
Checking compliance with standardsDeciding whether events or processes comply with laws, regulations, or standards.
-
42%
Working with computersUsing computers to program, write software, set up functions, enter data, or process information.
Interests and demands
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Interests
Interests are the style or type of work we prefer to do. All interest areas are shown below.
-
100%
EnterprisingStarting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
-
71%
AdministrativeFollowing set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
-
67%
HelpingWorking with people. Helping or providing service to others.
-
33%
CreativeWorking with forms, designs and patterns. Often need self-expression and can be done without following rules.
-
33%
PracticalPractical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
-
14%
AnalyticalIdeas and thinking. Searching for facts and figuring out problems in your head.
Values
-
81%
RelationshipsServe and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
-
76%
IndependenceWork alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
-
76%
SupportSupportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
-
62%
AchievementResults oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
-
60%
Working conditionsJob security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
-
52%
RecognitionAdvancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
Demands
-
99%
Contact with peopleHave contact with people by telephone, face-to-face, or any other way.
-
96%
Indoors, heat controlledWork indoors with access to heating or cooling.
-
94%
TelephoneTalk on the telephone.
-
93%
TeamworkWork with people in a group or team.
-
93%
Face-to-face discussionsTalk with people face-to-face.
-
89%
Physically close to peopleWork physically close to other people.
-
89%
Responsible for outcomesTake responsibility for the results of other people's work.
-
88%
Freedom to make decisionsHave freedom to make decision on your own.
-
86%
Lead or coordinate a teamLead others to do work activities.
-
86%
Frequent decision makingFrequently make decisions that impact other people.
-
86%
Contact with the publicWork with customers or the public.
-
83%
Impact of decisionsMake decisions that have a large impact on other people.
-
83%
Unstructured workHave freedom to decide on tasks, priorities, and goals.
-
82%
Time pressureWork to strict deadlines.
-
77%
Being exact or accurateBe very exact or highly accurate.
-
76%
Electronic mailUse electronic mail.
-
74%
Health and safety of othersTake responsibility for the health and safety of others.
-
72%
Spend time standingSpend time standing at work.
-
72%
Conflict situationsDeal with conflict or disagreements.
-
68%
Letters and memosWrite letters and memos.
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 39-1021.00 - First-Line Supervisors of Personal Service Workers.
Links and downloads
Research and reports
The Skills Priority List provides a current labour market rating and a future demand rating for nearly 800 occupations nationally. Current labour market ratings are available for occupations at a state and territory level.
Downloads
-
Occupation profiles data are available for download.
The Employment Projections are available for download.