Office Managers organise and control the functions and resources of offices such as administrative systems and office personnel.
contributing to the planning and review of office services, and setting priorities and office service standards
allocating human resources, space and equipment
assigning work to and monitoring work performance of staff
managing records and accounts of the office
liaising with Professionals to coordinate office business and to facilitate resolution of problems
managing physical facilities and ensuring buildings and equipment are maintained
ensuring compliance with occupational health and safety regulations
ensuring work complies with relevant government legislation, policies and procedures
coordinating personnel activities such as hiring, promotions, performance management, payroll, training and supervision
Vocational Education and Training (VET)
Informal or on-the-job
JSA produces employment projections to show where likely future job opportunities may be. The latest data are for the five years from November 2021 to November 2026. Over this period, the number of workers:
- is expected to grow moderately
- is likely to reach 156,500 by 2026.
Source: Jobs and Skills Australia Employment Projections to 2026.
Notes: The number employed includes people who work in this occupation as their main job. People who work in more than one job are counted against the occupation they work the most hours in.
Employment projections figures are rounded to the nearest 100. Calculations based on these rounded figures may result in differences to the numbers that are displayed on this page. Employment projections data (including occupations) can be downloaded from the Employment Projections page.
Number of Workers
Source: ABS Labour Force Survey, ABS seasonally adjusted data to November 2021 and Jobs and Skills Australia Employment Projections to 2026.
Earnings and hours
Around 62% of people employed as Office Managers work full-time hours, in all their jobs combined. This is 4 percentage points below the all jobs average (66%).
Full-time workers work an average of 42 hours per week in their main job. This is similar to the all jobs average (44 hours per week).
Median full-time earnings are $1,501 per week, this is lower than the all jobs median ($1,593):
- 3 in 4 workers earn more than $1,288
- 1 in 4 earn more than $1,780
Median hourly earnings are $40, this is similar to the all jobs median ($41 per hour).
Sources: Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average. Full-time median earnings and median hourly earnings: ABS, Survey of Employee Earnings and Hours, May 2021. Compared to all jobs median.
Weekly Earnings (Before Tax)
|Earnings||Office Managers||All Jobs Average|
Source: Based on ABS Survey of Employee Earnings and Hours, May 2021, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
Employment across Australia
Employment by State and Territory (% Share)
|State||Office Managers||All Jobs Average|
Around 60% of Office Managers live in capital cities, similar to the all jobs average of 62%.
The regions with the largest share of workers are:
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.
Age and gender
The median age of Office Managers is 46 years. This is higher than the all jobs average of 40 years.
A large share of workers are aged 45 to 54 years.
Females make up 88% of the workforce. This is 40 percentage points above the all jobs average of 48%.
Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.
Age Profile (% Share)
|Age Bracket||Office Managers||All Jobs Average|
|65 and Over||4.8||4.2|
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Education, training and experience
Relevant industry experience is needed to work as an Office Manager. Some workers also have a Vocational Education and Training (VET) or university qualification in business management or a sector specific qualification.
- Course Seeker to search and compare higher education courses.
- ComparED to compare undergraduate and postgraduate student experiences and outcomes.
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Business Services, Financial Services and Public Sector VET training pathways.
Highest Level of Education (% Share)
|Type of Qualification||Office Managers||All Jobs Average|
|Post Graduate/Graduate Diploma or Graduate Certificate||5.4||10.1|
|Year 10 and below||14.6||12.5|
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Skills and Knowledge
Employers look for Office Managers who are flexible and adaptable, who can communicate with different people and work well in a team.
Skills can be improved through training or experience.
Keeping track of how well work is progressing so you can make changes or improvements.
Talking to others.
Listening to others, not interrupting, and asking good questions.
Thinking about the pros and cons of different ways to solve a problem.
Understanding why people react the way they do.
Being able to use what you have learnt to solve problems now and again in the future.
54%Coordination with others
Being adaptable and coordinating work with other people.
54%Management of personnel resources
Motivating, developing, and directing people as they work, and choosing the best people for the job.
Reading work related information.
Managing your own and other peoples' time to get work done.
Writing things for co-workers or customers.
Figuring out the best way to teach or learn something new.
Teaching people how to do something.
Bringing people together and trying to sort out their differences.
Talking people into changing their minds or their behaviour.
Looking for ways to help people.
46%Complex problem solving
Noticing a problem and figuring out the best way to solve it.
45%Judgment and decision making
Figuring out the pros and cons of different options and choosing the best one.
Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.
Measuring how well a system is working and how to improve it.
These are important topics, subjects or knowledge areas.
Word processing, managing files and records, stenography and transcription, designing forms, and other office work.
70%Customer and personal service
Understanding customer needs, providing good quality service, and measuring customer satisfaction.
61%Computers and electronics
Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
58%Administration and management
Business principles involved in strategic planning, leadership, and coordinating people and resources.
English language including the meaning and spelling of words, rules of composition, and grammar.
52%Education and training
Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Arithmetic, algebra, geometry, calculus, or statistics.
49%Personnel and human resources
Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
41%Sales and marketing
Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.
36%Law and government
How our laws and courts work. Government rules and regulations, and the political system.
35%Economics and accounting
Economics and accounting, the financial markets, banking and checking and reporting of financial data.
32%Communications and media
Media production, communication, and dissemination. Includes written, spoken, and visual media.
31%Public safety and security
Use of equipment, rules and ideas to protect people, data, property, and institutions.
28%Production and processing
Raw materials, production processes, quality control, costs, and ways of making and distributing goods.
Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
Transmission, broadcasting, switching, control, and operation of telecommunications systems.
21%Engineering and technology
Use engineering, science and technology to design and produce goods and services.
16%Therapy and counselling
Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.
Moving people or goods by air, rail, sea, or road.
14%Sociology and anthropology
Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
Workers use these physical and mental abilities..
Listen to and understand what people say.
Communicate by speaking.
Read and understand written information.
Write in a way that people can understand.
Speak clearly so others can understand you.
Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.
Use general rules to find answers or solve problems logically.
Identify and understand the speech of another person.
See details that are up-close (within a few feet).
Come up with unusual or clever ideas, or creative ways to solve a problem.
Use lots of detailed information to come up with answers or make general rules.
46%Sorting or ordering
Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
Come up with a number of ideas about a topic, even if the ideas aren't very good.
Come up with different ways of grouping things.
See details that are far away.
Do two or more things at the same time.
Choose the right maths method or formula to solve a problem.
Pay attention to something without being distracted.
Pay attention to a certain sound when there are other distracting sounds.
34%Flexibility of closure
See a pattern (a figure, object, word, or sound) hidden in other distracting material.
These are kinds of activities workers regularly do in this job.
68%Planning and prioritising work
Deciding on goals and putting together a detailed plan to get the work done.
68%Negotiating and resolving conflicts
Handling complaints and disagreements, and negotiating with people.
67%Collecting and organising information
Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.
66%Coaching and developing others
Working out the needs of others and coaching, mentoring, or helping them to improve.
65%Building good relationships
Building good working relationships and keeping them over time.
63%Communicating within a team
Giving information to co-workers by telephone, in writing, or in person.
61%Guiding and directing staff
Guiding and directing staff, including setting and monitoring performance standards.
60%Making decisions and solving problems
Using information to work out the best solution and solve problems.
60%Keeping your knowledge up-to-date
Keeping up-to-date with technology and new ideas.
58%Making sense of information and ideas
Looking at, working with, and understanding data or information.
57%Checking compliance with standards
Deciding whether events or processes comply with laws, regulations, or standards.
56%Monitoring people, processes and things
Checking objects, actions, or events, and keeping an eye out for problems.
55%Hiring and organising staff
Recruiting, interviewing, selecting, hiring, and promoting employees.
55%Assessing and evaluating things
Working out the value, importance, or quality of things, services or people.
55%Managing payments and orders
Monitoring and controlling resources and the spending of money.
55%Working with computers
Using computers to program, write software, set up functions, enter data, or process information.
55%Researching and investigating
Looking for, getting and understanding different kinds of information.
52%Leading and encouraging a team
Encouraging and building trust, respect, and cooperation among team members.
52%Looking for changes over time
Comparing objects, actions, or events. Looking for differences between them or changes over time.
49%Documenting or recording information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Interests and demands
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Interests are the style or type of work we prefer to do. All interest areas are shown below.
Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
Working with people. Helping or providing service to others.
Working with forms, designs and patterns. Often need self-expression and can be done without following rules.
Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
Ideas and thinking. Searching for facts and figuring out problems in your head.
Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
Talk with people face-to-face.
Talk on the telephone.
94%Contact with people
Have contact with people by telephone, face-to-face, or any other way.
Use electronic mail.
Work with people in a group or team.
Have freedom to decide on tasks, priorities, and goals.
87%Responsible for outcomes
Take responsibility for the results of other people's work.
86%Spend time sitting
Spend time sitting at work.
85%Being exact or accurate
Be very exact or highly accurate.
81%Lead or coordinate a team
Lead others to do work activities.
Work to strict deadlines.
81%Freedom to make decisions
Have freedom to make decision on your own.
80%Contact with the public
Work with customers or the public.
79%Impact of decisions
Make decisions that have a large impact on other people.
79%Frequent decision making
Frequently make decisions that impact other people.
77%Indoors, heat controlled
Work indoors with access to heating or cooling.
72%Letters and memos
Write letters and memos.
Deal with conflict or disagreements.
63%Making repetitive motions
Spend time making repetitive motions.
63%Angry or unpleasant people
Deal with unpleasant, angry, or rude people.
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-1011.00 - First-Line Supervisors of Office and Administrative Support Workers.