Admissions Clerks

ANZSCO ID 542112

Overview

Snapshot

Employed
6,900
Future Growth
N/A
Weekly Earnings
N/A
Full-Time Share
49%
Female Share
92%
Average age
48

Summary

Admissions Clerks record and process information required for the admission and discharge of hospital patients, and respond to telephone inquiries.

Also known as: Hospital Ward Clerk.

Formal qualifications are not essential to work as an Admissions Clerk. Although some workers have a Vocational Education and Training (VET) qualification in administration (business or health), secretarial or clerical studies.

Tasks

  • Greets and welcomes patients, and directs them to the appropriate person.

  • Arranges and records details of admissions.

  • Answers, connects and transfers telephone calls.

  • Receives and resolves complaints from patients and the public.

  • May perform other clerical tasks such as word processing, data entry, filing, mail dispatch and photocopying.

Characteristics

Job Type
Clerical And Administrative Workers
Skill Level
Lower skill
ANZSCO Occupation group
Unemployment Rate
n/a
Industries
Pathway(s)
  • Vocational Education and Training (VET)
  • Informal or on-the-job
Interests
  • Administrative
  • Helping
Physical Demand
  • Sedentary

Outlook

Employment Outlook

The NSC produces employment projections to show where likely future job opportunities may be. Employment projections data are only produced for occupations at the broad four digit Australian and New Zealand Standard Classification of Occupations (ANZSCO) level. While data are not available for this occupation, projections data are available for the parent occupation, Receptionists, under the outlook section.


Earnings and hours

Working arrangements

  • Around 49% of people employed as Admissions Clerks work full-time hours, in all their jobs combined. This is 17 percentage points below the all jobs average (66%).

    Full-time workers work an average of 41 hours per week in their main job. This is similar to the all jobs average (44 hours per week).

    Sources:Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average.


Industries

Main industries

1
Health Care and Social Assistance
96.0%
2
Public Administration and Safety
2.4%
3
Education and Training
0.4%
4
Financial and Insurance Services
0.2%
5
Other industries
0.7%

Regions

Employment across Australia

NSW

25.3% All occupations: 31.6%

VIC

32.5% All occupations: 25.6%

QLD

14.6% All occupations: 20.0%

SA

6.6% All occupations: 7.0%

WA

16.2% All occupations: 10.8%

TAS

2.1% All occupations: 2.0%

NT

1.1% All occupations: 1.0%

ACT

1.6% All occupations: 1.9%

Employment by State and Territory (% Share)

State Admissions Clerks All Jobs Average
NSW 25.3 31.6
VIC 32.5 25.6
QLD 14.6 20.0
SA 6.6 7.0
WA 16.2 10.8
TAS 2.1 2.0
NT 1.1 1.0
ACT 1.6 1.9


  • Around 64% of Admissions Clerks live in capital cities, compared with the all jobs average of 62%.

    Victoria and Western Australia have a large share of employment relative to their population size.

    The regions with the largest share of workers are:

    Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.


Worker profile

Age and gender

Age In Years
48
All Jobs Average is 40
Female Share
92%
All Jobs Average is 48%
  • The median age of Admissions Clerks is 48 years. This is higher than the all jobs average of 40 years.

    A large share of workers are aged 45 to 54 years.

    Females make up 92% of the workforce. This is 44 percentage points above the all jobs average of 48%.

    Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.

Age Profile (% Share)

Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Age Bracket Admissions Clerks All Jobs Average
15-19 0.9 5.0
20-24 7.8 9.3
25-34 15.3 22.9
35-44 17.6 22.0
45-54 28.1 21.6
55-59 14.8 9.0
60-64 10.8 6.0
65 and Over 4.8 4.2
Median Age 48 40

Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.


Employment Pathways

Education, training and experience

Formal qualifications are not essential to work as an Admissions Clerk. Although some workers have a Vocational Education and Training (VET) qualification in administration (business or health), secretarial or clerical studies.

Visit

  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Tourism, Travel and Hospitality VET training pathways.

Highest Level of Education (% Share)

Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Type of Qualification Admissions Clerks All Jobs Average
Post Graduate/Graduate Diploma or Graduate Certificate 3.0 10.1
Bachelor degree 10.9 21.8
Advanced Diploma/Diploma 14.4 11.6
Certificate III/IV 19.7 21.1
Year 12 25.5 18.1
Year 11 9.4 4.8
Year 10 and below 17.2 12.5

Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.


Skills and Knowledge

Employers look for Receptionists who have good people skills, provide good customer service and are well presented.

Skills

Skills can be improved through training or experience.

  • 54%

    Active listening

    Listening to others, not interrupting, and asking good questions.

  • 48%

    Speaking

    Talking to others.

  • 45%

    Reading comprehension

    Reading work related information.

  • 45%

    Writing

    Writing things for co-workers or customers.

  • 43%

    Serving others

    Looking for ways to help people.

  • 43%

    Critical thinking

    Thinking about the pros and cons of different ways to solve a problem.

  • 43%

    Social perceptiveness

    Understanding why people react the way they do.

  • 41%

    Coordination with others

    Being adaptable and coordinating work with other people.

  • 41%

    Time management

    Managing your own and other peoples' time to get work done.

  • 37%

    Complex problem solving

    Noticing a problem and figuring out the best way to solve it.

  • 37%

    Monitoring

    Keeping track of how well work is progressing so you can make changes or improvements.

  • 34%

    Judgment and decision making

    Figuring out the pros and cons of different options and choosing the best one.

  • 34%

    Active learning

    Being able to use what you have learnt to solve problems now and again in the future.

  • 30%

    Management of personnel resources

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  • 30%

    Instructing

    Teaching people how to do something.

  • 30%

    Persuasion

    Talking people into changing their minds or their behaviour.

  • 30%

    Negotiation

    Bringing people together and trying to sort out their differences.

  • 30%

    Systems analysis

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

  • 29%

    Learning strategies

    Figuring out the best way to teach or learn something new.

  • 29%

    Mathematics

    Using maths to solve problems.


Knowledge

These are important topics, subjects or knowledge areas.

  • 79%

    Clerical

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  • 72%

    Customer and personal service

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  • 56%

    Computers and electronics

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  • 53%

    English language

    English language including the meaning and spelling of words, rules of composition, and grammar.

  • 47%

    Education and training

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  • 42%

    Administration and management

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  • 40%

    Psychology

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  • 40%

    Medicine and dentistry

    Diagnose and treat human injuries, diseases, and deformities, including preventive health-care measures.

  • 35%

    Mathematics

    Arithmetic, algebra, geometry, calculus, or statistics.

  • 33%

    Personnel and human resources

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  • 32%

    Communications and media

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  • 32%

    Public safety and security

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  • 28%

    Telecommunications

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  • 27%

    Economics and accounting

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  • 26%

    Sociology and anthropology

    Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

  • 24%

    Philosophy and theology

    Philosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, practices, and impact on society.

  • 24%

    Sales and marketing

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  • 23%

    Therapy and counselling

    Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.

  • 23%

    Foreign language

    Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

  • 20%

    Production and processing

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.


Abilities

Workers use these physical and mental abilities..

  • 57%

    Oral comprehension

    Listen to and understand what people say.

  • 54%

    Oral expression

    Communicate by speaking.

  • 46%

    Written comprehension

    Read and understand written information.

  • 45%

    Speech clarity

    Speak clearly so others can understand you.

  • 45%

    Speech recognition

    Identify and understand the speech of another person.

  • 45%

    Near vision

    See details that are up-close (within a few feet).

  • 45%

    Written expression

    Write in a way that people can understand.

  • 43%

    Deductive reasoning

    Use general rules to find answers or solve problems logically.

  • 43%

    Inductive reasoning

    Use lots of detailed information to come up with answers or make general rules.

  • 43%

    Problem spotting

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  • 43%

    Sorting or ordering

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  • 41%

    Categorising

    Come up with different ways of grouping things.

  • 39%

    Selective attention

    Pay attention to something without being distracted.

  • 37%

    Finger dexterity

    Put together small parts with your fingers.

  • 34%

    Multitasking

    Do two or more things at the same time.

  • 30%

    Far vision

    See details that are far away.

  • 30%

    Flexibility of closure

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  • 30%

    Memorization

    Remember things like words, numbers, pictures, and procedures.

  • 30%

    Perceptual speed

    Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.

  • 25%

    Colour discrimination

    Notice differences between colours, including shades of colour and brightness.


Activities

These are kinds of activities workers regularly do in this job.

  • 64%

    Planning and prioritising work

    Deciding on goals and putting together a detailed plan to get the work done.

  • 62%

    Collecting and organising information

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  • 60%

    Building good relationships

    Building good working relationships and keeping them over time.

  • 58%

    Researching and investigating

    Looking for, getting and understanding different kinds of information.

  • 57%

    Keeping your knowledge up-to-date

    Keeping up-to-date with technology and new ideas.

  • 56%

    Communicating within a team

    Giving information to co-workers by telephone, in writing, or in person.

  • 53%

    Helping and caring for others

    Providing personal assistance, medical attention, or emotional support.

  • 52%

    Communicating with the public

    Giving information to the public, business or government by telephone, in writing, or in person.

  • 51%

    Looking for changes over time

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  • 51%

    Making decisions and solving problems

    Using information to work out the best solution and solve problems.

  • 50%

    Providing office support

    Doing day-to-day office work such as filing and processing paperwork.

  • 50%

    Documenting or recording information

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  • 49%

    Scheduling work and activities

    Working out the timing of events, programs, and activities, as well as the work of others.

  • 49%

    Working with the public

    Greeting or serving customers, clients or guests, and public speaking or performing.

  • 48%

    Working with computers

    Using computers to program, write software, set up functions, enter data, or process information.

  • 48%

    Checking compliance with standards

    Deciding whether events or processes comply with laws, regulations, or standards.

  • 47%

    Monitoring people, processes and things

    Checking objects, actions, or events, and keeping an eye out for problems.

  • 47%

    Making sense of information and ideas

    Looking at, working with, and understanding data or information.

  • 42%

    Coordinating the work of a team

    Getting members of a group to work together to finish a task.

  • 35%

    Explaining things to people

    Helping people to understand and use information.


Interests and demands

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  • 100%

    Administrative

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  • 62%

    Helping

    Working with people. Helping or providing service to others.

  • 48%

    Analytical

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  • 48%

    Enterprising

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  • 43%

    Practical

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  • 19%

    Creative

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.


Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.
  • 76%

    Relationships

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  • 62%

    Support

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  • 50%

    Working conditions

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  • 48%

    Achievement

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  • 43%

    Independence

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  • 43%

    Recognition

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.


Demands

The physical and social demands that workers face most often are shown below:
  • 100%

    Contact with people

    Have contact with people by telephone, face-to-face, or any other way.

  • 96%

    Telephone

    Talk on the telephone.

  • 95%

    Teamwork

    Work with people in a group or team.

  • 93%

    Face-to-face discussions

    Talk with people face-to-face.

  • 92%

    Being exact or accurate

    Be very exact or highly accurate.

  • 91%

    Electronic mail

    Use electronic mail.

  • 89%

    Indoors, heat controlled

    Work indoors with access to heating or cooling.

  • 87%

    Unstructured work

    Have freedom to decide on tasks, priorities, and goals.

  • 85%

    Spend time sitting

    Spend time sitting at work.

  • 84%

    Repeating same tasks

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  • 83%

    Lead or coordinate a team

    Lead others to do work activities.

  • 82%

    Frequent decision making

    Frequently make decisions that impact other people.

  • 80%

    Contact with the public

    Work with customers or the public.

  • 80%

    Letters and memos

    Write letters and memos.

  • 79%

    Time pressure

    Work to strict deadlines.

  • 77%

    Impact of decisions

    Make decisions that have a large impact on other people.

  • 77%

    Making repetitive motions

    Spend time making repetitive motions.

  • 77%

    Physically close to people

    Work physically close to other people.

  • 74%

    Freedom to make decisions

    Have freedom to make decision on your own.

  • 68%

    Angry or unpleasant people

    Deal with unpleasant, angry, or rude people.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-6013.00 - Medical Secretaries.


Links and downloads

Back to top