Residential Care Officers
Residential Care Officers provide care and supervision for children or disabled persons in group housing or institutional care.
Supports families and provides education and care for children and disabled persons in adult service units, group housing and government institutions.
Assesses clients' needs and plans, develops and implements educational, training and support programmes.
Interviews clients and assesses the nature and extent of difficulties.
Monitors and reports on the progress of clients.
Vocational Education and Training (VET)
JSA produces employment projections to show where likely future job opportunities may be. Employment projections data are only produced for occupations at the broad four digit Australian and New Zealand Standard Classification of Occupations (ANZSCO) level. While data are not available for this occupation, projections data are available for the parent occupation, Welfare Support Workers, under the outlook section.
Earnings and hours
Around 81% of people employed as Residential Care Officers work full-time hours, in all their jobs combined. This is 15 percentage points above the all jobs average (66%).
Full-time workers work an average of 42 hours per week in their main job. This is similar to the all jobs average (44 hours per week).
Sources:Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average.
Employment across Australia
Employment by State and Territory (% Share)
|State||Residential Care Officers||All Jobs Average|
Around 60% of Residential Care Officers live outside of capital cities, compared with the all jobs average of 38%.
Queensland has a large share of employment relative to its population size.
The regions with the largest share of workers are:
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.
Age and gender
The median age of Residential Care Officers is 48 years. This is higher than the all jobs average of 40 years.
A large share of workers are aged 45 to 54 years.
Females make up 68% of the workforce. This is 20 percentage points above the all jobs average of 48%.
Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.
Age Profile (% Share)
|Age Bracket||Residential Care Officers||All Jobs Average|
|65 and Over||4.8||4.2|
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Education, training and experience
A certificate III, IV or diploma in residential care, individual support, aged care or another related field is usually needed to work as a Residential Care Officer. Some workers have a university qualification.
- Course Seeker to search and compare higher education courses.
- ComparED to compare undergraduate and postgraduate student experiences and outcomes.
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Community Services VET training pathways.
Highest Level of Education (% Share)
|Type of Qualification||Residential Care Officers||All Jobs Average|
|Post Graduate/Graduate Diploma or Graduate Certificate||4.9||10.1|
|Year 10 and below||5.4||12.5|
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Skills and Knowledge
Employers look for Welfare Support Workers who are caring, compassionate and empathetic, and can communicate well with others.
Skills can be improved through training or experience.
Looking for ways to help people.
Understanding why people react the way they do.
Keeping track of how well work is progressing so you can make changes or improvements.
Thinking about the pros and cons of different ways to solve a problem.
Listening to others, not interrupting, and asking good questions.
Talking to others.
41%Coordination with others
Being adaptable and coordinating work with other people.
Being able to use what you have learnt to solve problems now and again in the future.
Reading work related information.
Writing things for co-workers or customers.
Figuring out the best way to teach or learn something new.
Managing your own and other peoples' time to get work done.
36%Judgment and decision making
Figuring out the pros and cons of different options and choosing the best one.
34%Complex problem solving
Noticing a problem and figuring out the best way to solve it.
Teaching people how to do something.
Talking people into changing their minds or their behaviour.
Bringing people together and trying to sort out their differences.
25%Quality control analysis
Doing tests and checking products, services, or processes to make sure they are working properly.
Watching gauges, dials, or other indicators to make sure a machine is working properly.
Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.
These are important topics, subjects or knowledge areas.
59%Customer and personal service
Understanding customer needs, providing good quality service, and measuring customer satisfaction.
Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
English language including the meaning and spelling of words, rules of composition, and grammar.
33%Education and training
Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
30%Therapy and counselling
Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.
29%Administration and management
Business principles involved in strategic planning, leadership, and coordinating people and resources.
27%Public safety and security
Use of equipment, rules and ideas to protect people, data, property, and institutions.
Moving people or goods by air, rail, sea, or road.
25%Philosophy and theology
Philosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, practices, and impact on society.
Arithmetic, algebra, geometry, calculus, or statistics.
Word processing, managing files and records, stenography and transcription, designing forms, and other office work.
24%Sociology and anthropology
Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
24%Medicine and dentistry
Diagnose and treat human injuries, diseases, and deformities, including preventive health-care measures.
Planting, growing, and harvesting food (both plant and animal), including storage and handling.
21%Law and government
How our laws and courts work. Government rules and regulations, and the political system.
19%Communications and media
Media production, communication, and dissemination. Includes written, spoken, and visual media.
Chemical composition, structure, and properties. How chemicals are made, used, mixed, and can change.
15%Personnel and human resources
Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
14%Computers and electronics
Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Transmission, broadcasting, switching, control, and operation of telecommunications systems.
Workers use these physical and mental abilities..
Listen to and understand what people say.
Communicate by speaking.
Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.
Use general rules to find answers or solve problems logically.
Use lots of detailed information to come up with answers or make general rules.
See details that are up-close (within a few feet).
Speak clearly so others can understand you.
Identify and understand the speech of another person.
Read and understand written information.
See details that are far away.
41%Sorting or ordering
Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
Write in a way that people can understand.
Use your abdominal and lower back muscles a number of times without 'giving out' or fatiguing.
Come up with different ways of grouping things.
Pay attention to something without being distracted.
Keep your hand or arm steady.
Lift, push, pull, or carry things.
Put together small parts with your fingers.
Use your arms and/or legs at the same time while sitting, standing, or lying down.
Exercise for a long time without getting winded or out of breath.
These are kinds of activities workers regularly do in this job.
75%Helping and caring for others
Providing personal assistance, medical attention, or emotional support.
60%Building good relationships
Building good working relationships and keeping them over time.
59%Handling and moving objects
Using hands and arms in handling, installing, positioning, moving and manipulating objects.
57%Monitoring people, processes and things
Checking objects, actions, or events, and keeping an eye out for problems.
52%Communicating within a team
Giving information to co-workers by telephone, in writing, or in person.
52%Planning and prioritising work
Deciding on goals and putting together a detailed plan to get the work done.
51%Documenting or recording information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
48%Doing physically active work
Use your arms, legs and whole body, such as climbing, lifting, balancing, walking, stooping, and handling objects.
47%Looking for changes over time
Comparing objects, actions, or events. Looking for differences between them or changes over time.
41%Making decisions and solving problems
Using information to work out the best solution and solve problems.
41%Researching and investigating
Looking for, getting and understanding different kinds of information.
41%Checking compliance with standards
Deciding whether events or processes comply with laws, regulations, or standards.
38%Coordinating the work of a team
Getting members of a group to work together to finish a task.
37%Keeping your knowledge up-to-date
Keeping up-to-date with technology and new ideas.
37%Training and teaching others
Understanding the needs of others, developing training programs, and teaching or instructing.
Using your own ideas for developing, designing, or creating something new.
34%Assessing and evaluating things
Working out the value, importance, or quality of things, services or people.
33%Collecting and organising information
Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.
25%Checking for errors or defects
Inspecting equipment, structures, or materials for errors, problems or defects.
23%Explaining things to people
Helping people to understand and use information.
Interests and demands
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Interests are the style or type of work we prefer to do. All interest areas are shown below.
Working with people. Helping or providing service to others.
Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
Ideas and thinking. Searching for facts and figuring out problems in your head.
Working with forms, designs and patterns. Often need self-expression and can be done without following rules.
Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
89%Physically close to people
Work physically close to other people.
87%Contact with people
Have contact with people by telephone, face-to-face, or any other way.
Work with people in a group or team.
84%Being exact or accurate
Be very exact or highly accurate.
Talk with people face-to-face.
81%Spend time standing
Spend time standing at work.
Talk on the telephone.
Have freedom to decide on tasks, priorities, and goals.
80%Impact of decisions
Make decisions that have a large impact on other people.
77%Wear common protective or safety equipment
Wear equipment like safety shoes, glasses, gloves, hard hats or life jackets.
76%Frequent decision making
Frequently make decisions that impact other people.
75%Walking and running
Spend time walking and running.
74%Health and safety of others
Take responsibility for the health and safety of others.
73%Freedom to make decisions
Have freedom to make decision on your own.
Work to strict deadlines.
71%Lead or coordinate a team
Lead others to do work activities.
70%Bending or twisting your body
Spend time bending or twisting your body.
70%Disease or infection
Be exposed to disease or infections.
68%Consequence of error
Work where mistakes have serious consequences.
65%Letters and memos
Write letters and memos.
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 39-9021.00 - Personal Care Aides.