Hotel Service Managers

ANZSCO ID 4314

Overview

Snapshot

Employed
8,100
Future Growth
8.4%
Weekly Earnings
$1,250
Full-Time Share
72%
Female Share
62%
Average age
34

Summary

Hotel Service Managers supervise and coordinate the activities of hotel service workers.

Also known as: Hotel Service Supervisor.

Specialisations: Front Office Manager (Hotel), Head Housekeeper, Head Porter (Hotel), Hotel Concierge, Hotel Office Manager.

Formal qualifications are not essential to work as a Hotel Service Manager. Although some workers have a Vocational Education and Training (VET) qualification or a university degree in hospitality, tourism, hospitality management, or business.

Tasks

  • determining work requirements and allocating duties to Commercial Housekeepers, Luggage Porters and Doorpersons

  • conferring with managers to coordinate activities with other organisational units

  • maintaining attendance records and rosters

  • explaining and enforcing safety regulations

  • overseeing the work of the unit and suggesting improvements and changes

  • conferring with workers to resolve grievances

  • may perform front office and hotel reception duties

Characteristics

Job Type
Community And Personal Service Workers
Skill Level
High skill
ANZSCO Occupation group
Unemployment Rate
Average
Industries
Pathway(s)
  • University
  • Vocational Education and Training (VET)
  • Informal or on-the-job
Interests
  • Administrative
  • Enterprising
  • Helping
Physical Demand
  • Sedentary
  • Light

Outlook

Employment Outlook

The NSC produces employment projections to show where likely future job opportunities may be. The latest data are for the five years from November 2021 to November 2026. Over this period, the number of workers:

  • is expected to grow strongly
  • is likely to reach 6,000 by 2026.

Source: National Skills Commission Employment Projections to 2026.

Notes: The number employed includes people who work in this occupation as their main job. People who work in more than one job are counted against the occupation they work the most hours in.

Employment projections figures are rounded to the nearest 100. Calculations based on these rounded figures may result in differences to the numbers that are displayed on this page. Employment projections data (including occupations) can be downloaded from the Employment Projections page.

Projected Change
8.4%
(or 500 jobs)
From
5,500
in 2021
To
6,000
in 2026

Number of Workers

Source: ABS Labour Force Survey, ABS seasonally adjusted data to November 2021 and National Skills Commission Employment Projections to 2026.
Year Employment
2011 4,700
2012 6,600
2013 7,000
2014 7,000
2015 6,300
2016 7,000
2017 10,700
2018 9,800
2019 6,300
2020 5,800
2021 5,500
2026 6,000

Source: ABS Labour Force Survey, ABS seasonally adjusted data to November 2021 and National Skills Commission Employment Projections to 2026.


Earnings and hours

Working arrangements

  • Around 72% of people employed as Hotel Service Managers work full-time hours, in all their jobs combined. This is 6 percentage points above the all jobs average (66%).

    Full-time workers work an average of 43 hours per week in their main job. This is similar to the all jobs average (44 hours per week).

    Median full-time earnings are $1,250 per week, this is much lower than the all jobs median ($1,593):

    • 3 in 4 workers earn more than $1,212
    • 1 in 4 earn more than $1,412

    Median hourly earnings are $33, this is lower than the all jobs median ($41 per hour).

    Sources: Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average. Full-time median earnings and median hourly earnings: ABS, Survey of Employee Earnings and Hours, May 2021. Compared to all jobs median.

Weekly Earnings (Before Tax)

Source: Based on ABS Survey of Employee Earnings and Hours, May 2021, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
Earnings Hotel Service Managers All Jobs Average
Full-Time Earnings 1,250 1,593
Total Earnings 0 0

Source: Based on ABS Survey of Employee Earnings and Hours, May 2021, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.


Industries

Main industries

1
Accommodation and Food Services
85.9%
2
Administrative and Support Services
5.1%
3
Public Administration and Safety
3.8%
4
Health Care and Social Assistance
2.6%
5
Other industries
1.3%

Regions

Employment across Australia

NSW

30.6% All occupations: 31.6%

VIC

22.5% All occupations: 25.6%

QLD

23.7% All occupations: 20.0%

SA

5.6% All occupations: 7.0%

WA

10.7% All occupations: 10.8%

TAS

2.5% All occupations: 2.0%

NT

2.4% All occupations: 1.0%

ACT

1.9% All occupations: 1.9%

Employment by State and Territory (% Share)

State Hotel Service Managers All Jobs Average
NSW 30.6 31.6
VIC 22.5 25.6
QLD 23.7 20.0
SA 5.6 7.0
WA 10.7 10.8
TAS 2.5 2.0
NT 2.4 1.0
ACT 1.9 1.9


  • Around 63% of Hotel Service Managers live in capital cities, similar to the all jobs average of 62%.

    Queensland has a large share of employment relative to its population size.

    The regions with the largest share of workers are:

    Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.


Worker profile

Age and gender

Age In Years
34
All Jobs Average is 40
Female Share
62%
All Jobs Average is 48%
  • The median age of Hotel Service Managers is 34 years. This is younger than the all jobs average of 40 years.

    A large share of workers are aged 25 to 34 years.

    Females make up 62% of the workforce. This is 14 percentage points above the all jobs average of 48%.

    Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.

Age Profile (% Share)

Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Age Bracket Hotel Service Managers All Jobs Average
15-19 1.5 5.0
20-24 14.3 9.3
25-34 35.9 22.9
35-44 19.5 22.0
45-54 16.3 21.6
55-59 6.6 9.0
60-64 4.2 6.0
65 and Over 1.8 4.2
Median Age 34 40

Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.


Employment Pathways

Education, training and experience

Formal qualifications are not essential to work as a Hotel Service Manager. Although some workers have a Vocational Education and Training (VET) qualification or a university degree in hospitality, tourism, hospitality management, or business.

Visit

  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Tourism, Travel and Hospitality VET training pathways.

Highest Level of Education (% Share)

Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Type of Qualification Hotel Service Managers All Jobs Average
Post Graduate/Graduate Diploma or Graduate Certificate 6.0 10.1
Bachelor degree 20.5 21.8
Advanced Diploma/Diploma 17.4 11.6
Certificate III/IV 15.6 21.1
Year 12 25.2 18.1
Year 11 4.1 4.8
Year 10 and below 11.1 12.5

Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.


Skills and Knowledge

Employers look for Hotel Service Managers who are reliable, hardworking and can connect well with others.

Skills

Skills can be improved through training or experience.

  • 61%

    Monitoring

    Keeping track of how well work is progressing so you can make changes or improvements.

  • 59%

    Management of financial resources

    Figuring out how money is needed to do something, and keeping track of the money that's being spent.

  • 57%

    Active listening

    Listening to others, not interrupting, and asking good questions.

  • 57%

    Critical thinking

    Thinking about the pros and cons of different ways to solve a problem.

  • 57%

    Reading comprehension

    Reading work related information.

  • 57%

    Serving others

    Looking for ways to help people.

  • 57%

    Speaking

    Talking to others.

  • 57%

    Writing

    Writing things for co-workers or customers.

  • 55%

    Coordination with others

    Being adaptable and coordinating work with other people.

  • 55%

    Management of personnel resources

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  • 55%

    Social perceptiveness

    Understanding why people react the way they do.

  • 55%

    Time management

    Managing your own and other peoples' time to get work done.

  • 54%

    Active learning

    Being able to use what you have learnt to solve problems now and again in the future.

  • 54%

    Negotiation

    Bringing people together and trying to sort out their differences.

  • 54%

    Persuasion

    Talking people into changing their minds or their behaviour.

  • 54%

    Systems evaluation

    Measuring how well a system is working and how to improve it.

  • 52%

    Judgment and decision making

    Figuring out the pros and cons of different options and choosing the best one.

  • 52%

    Instructing

    Teaching people how to do something.

  • 52%

    Learning strategies

    Figuring out the best way to teach or learn something new.

  • 48%

    Complex problem solving

    Noticing a problem and figuring out the best way to solve it.


Knowledge

These are important topics, subjects or knowledge areas.

  • 68%

    Clerical

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  • 65%

    Customer and personal service

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  • 64%

    Administration and management

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  • 62%

    Sales and marketing

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  • 62%

    Computers and electronics

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  • 60%

    Mathematics

    Arithmetic, algebra, geometry, calculus, or statistics.

  • 59%

    Personnel and human resources

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  • 53%

    Education and training

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  • 53%

    Geography

    Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.

  • 51%

    English language

    English language including the meaning and spelling of words, rules of composition, and grammar.

  • 47%

    Public safety and security

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  • 44%

    Economics and accounting

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  • 38%

    Psychology

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  • 36%

    Law and government

    How our laws and courts work. Government rules and regulations, and the political system.

  • 35%

    Telecommunications

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  • 35%

    Production and processing

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  • 32%

    Communications and media

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  • 32%

    Transportation

    Moving people or goods by air, rail, sea, or road.

  • 28%

    Engineering and technology

    Use engineering, science and technology to design and produce goods and services.

  • 26%

    Foreign language

    Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.


Abilities

Workers use these physical and mental abilities..

  • 57%

    Oral expression

    Communicate by speaking.

  • 57%

    Oral comprehension

    Listen to and understand what people say.

  • 57%

    Speech recognition

    Identify and understand the speech of another person.

  • 57%

    Written expression

    Write in a way that people can understand.

  • 55%

    Written comprehension

    Read and understand written information.

  • 55%

    Near vision

    See details that are up-close (within a few feet).

  • 54%

    Deductive reasoning

    Use general rules to find answers or solve problems logically.

  • 54%

    Problem spotting

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  • 50%

    Speech clarity

    Speak clearly so others can understand you.

  • 50%

    Brainstorming

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  • 50%

    Originality

    Come up with unusual or clever ideas, or creative ways to solve a problem.

  • 48%

    Categorising

    Come up with different ways of grouping things.

  • 46%

    Inductive reasoning

    Use lots of detailed information to come up with answers or make general rules.

  • 46%

    Sorting or ordering

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  • 46%

    Flexibility of closure

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  • 46%

    Mathematics

    Choose the right maths method or formula to solve a problem.

  • 45%

    Selective attention

    Pay attention to something without being distracted.

  • 45%

    Visualization

    Imagine how something will look after it is moved around or changed.

  • 43%

    Speed of recognition

    Quickly make sense of and organize things you can see like letters, numbers, pictures, or other things.

  • 39%

    Multitasking

    Do two or more things at the same time.


Activities

These are kinds of activities workers regularly do in this job.

  • 84%

    Building good relationships

    Building good working relationships and keeping them over time.

  • 79%

    Working with the public

    Greeting or serving customers, clients or guests, and public speaking or performing.

  • 79%

    Planning and prioritising work

    Deciding on goals and putting together a detailed plan to get the work done.

  • 78%

    Guiding and directing staff

    Guiding and directing staff, including setting and monitoring performance standards.

  • 72%

    Negotiating and resolving conflicts

    Handling complaints and disagreements, and negotiating with people.

  • 71%

    Helping and caring for others

    Providing personal assistance, medical attention, or emotional support.

  • 70%

    Coaching and developing others

    Working out the needs of others and coaching, mentoring, or helping them to improve.

  • 69%

    Providing office support

    Doing day-to-day office work such as filing and processing paperwork.

  • 69%

    Influencing people

    Convincing people to buy something or to change their minds or actions.

  • 68%

    Looking for changes over time

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  • 68%

    Communicating within a team

    Giving information to co-workers by telephone, in writing, or in person.

  • 68%

    Coordinating the work of a team

    Getting members of a group to work together to finish a task.

  • 68%

    Communicating with the public

    Giving information to the public, business or government by telephone, in writing, or in person.

  • 64%

    Training and teaching others

    Understanding the needs of others, developing training programs, and teaching or instructing.

  • 63%

    Assessing and evaluating things

    Working out the value, importance, or quality of things, services or people.

  • 62%

    Making decisions and solving problems

    Using information to work out the best solution and solve problems.

  • 61%

    Researching and investigating

    Looking for, getting and understanding different kinds of information.

  • 59%

    Working with computers

    Using computers to program, write software, set up functions, enter data, or process information.

  • 57%

    Documenting or recording information

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  • 56%

    Leading and encouraging a team

    Encouraging and building trust, respect, and cooperation among team members.


Interests and demands

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  • 100%

    Enterprising

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  • 76%

    Administrative

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  • 57%

    Helping

    Working with people. Helping or providing service to others.

  • 43%

    Practical

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  • 24%

    Analytical

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  • 19%

    Creative

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.


Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.
  • 100%

    Relationships

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  • 86%

    Independence

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  • 71%

    Achievement

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  • 62%

    Recognition

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

  • 60%

    Working conditions

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  • 57%

    Support

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.


Demands

The physical and social demands that workers face most often are shown below:
  • 100%

    Contact with people

    Have contact with people by telephone, face-to-face, or any other way.

  • 100%

    Telephone

    Talk on the telephone.

  • 98%

    Teamwork

    Work with people in a group or team.

  • 95%

    Frequent decision making

    Frequently make decisions that impact other people.

  • 94%

    Electronic mail

    Use electronic mail.

  • 94%

    Impact of decisions

    Make decisions that have a large impact on other people.

  • 90%

    Lead or coordinate a team

    Lead others to do work activities.

  • 90%

    Face-to-face discussions

    Talk with people face-to-face.

  • 90%

    Responsible for outcomes

    Take responsibility for the results of other people's work.

  • 90%

    Indoors, heat controlled

    Work indoors with access to heating or cooling.

  • 88%

    Freedom to make decisions

    Have freedom to make decision on your own.

  • 87%

    Contact with the public

    Work with customers or the public.

  • 87%

    Health and safety of others

    Take responsibility for the health and safety of others.

  • 87%

    Unstructured work

    Have freedom to decide on tasks, priorities, and goals.

  • 85%

    Being exact or accurate

    Be very exact or highly accurate.

  • 83%

    Time pressure

    Work to strict deadlines.

  • 81%

    Conflict situations

    Deal with conflict or disagreements.

  • 81%

    Letters and memos

    Write letters and memos.

  • 78%

    Angry or unpleasant people

    Deal with unpleasant, angry, or rude people.

  • 76%

    Physically close to people

    Work physically close to other people.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 11-9081.00 - Lodging Managers.


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