Other Information and Organisation Professionals
Other Information and Organisation Professionals includes occupations such as Electorate Officers, Liaison Officers, Migration Agents and Patents Examiners.
manages the electorate office of a politician, and liaises with constituents and the media on their behalf
establishes and facilitates communication between different community groups, organisations and governments
provides information and advice to potential migrants, prepares and lodges visa applications, and acts as an intermediary to legally represent clients during visa processing and before review bodies liaises with legal professionals in relation to judicial review matters. Registration or licensing may be required
investigates and reports on patent applications to assess their compliance with the requirements of the patents act
Vocational Education and Training (VET)
Informal or on-the-job
JSA produces employment projections to show where likely future job opportunities may be. The latest data are for the five years from November 2021 to November 2026. Over this period, the number of workers:
- is expected to grow very strongly
- is likely to reach 63,800 by 2026.
Source: Jobs and Skills Australia Employment Projections to 2026.
Notes: The number employed includes people who work in this occupation as their main job. People who work in more than one job are counted against the occupation they work the most hours in.
Employment projections figures are rounded to the nearest 100. Calculations based on these rounded figures may result in differences to the numbers that are displayed on this page. Employment projections data (including occupations) can be downloaded from the Employment Projections page.
Number of Workers
Source: ABS Labour Force Survey, ABS seasonally adjusted data to November 2021 and Jobs and Skills Australia Employment Projections to 2026.
Earnings and hours
Around 77% of people employed as Other Information and Organisation Professionals work full-time hours, in all their jobs combined. This is 11 percentage points above the all jobs average (66%).
Full-time workers work an average of 42 hours per week in their main job. This is similar to the all jobs average (44 hours per week).
More than a third of workers regularly work overtime or extra hours (either paid or unpaid).
Median full-time earnings are $2,150 per week, this is much higher than the all jobs median ($1,593):
- 3 in 4 workers earn more than $1,699
- 1 in 4 earn more than $2,695
Median hourly earnings are $58, this is more than the all jobs median ($41 per hour).
Sources: Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average. Overtime hours: ABS, Characteristics of Employment, 2021. Full-time median earnings and median hourly earnings: ABS, Survey of Employee Earnings and Hours, May 2021. Compared to all jobs median.
Weekly Earnings (Before Tax)
|Earnings||Other Information and Organisation Professionals||All Jobs Average|
Source: Based on ABS Survey of Employee Earnings and Hours, May 2021, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
Employment across Australia
Employment by State and Territory (% Share)
|State||Other Information and Organisation Professionals||All Jobs Average|
Around 77% of Other Information and Organisation Professionals live in capital cities, compared with the all jobs average of 62%.
The Australian Capital Territory has a large share of employment relative to its population size.
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.
Age and gender
The median age of Other Information and Organisation Professionals is 41 years. This is similar to the all jobs average of 40 years.
A large share of workers are aged 35 to 44 years.
Females make up 56% of the workforce. This is 8 percentage points above the all jobs average of 48%.
Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.
Age Profile (% Share)
|Age Bracket||Other Information and Organisation Professionals||All Jobs Average|
|65 and Over||3.7||4.2|
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Education, training and experience
Extensive experience or a formal qualification in a related field (like business management, law or accounting) is needed to work as an Other Information or Organisation Professional. University and Vocational Education and Training (VET) are both common study pathways.
- Course Seeker to search and compare higher education courses.
- ComparED to compare undergraduate and postgraduate student experiences and outcomes.
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Gas Industry VET training pathways.
Highest Level of Education (% Share)
|Type of Qualification||Other Information and Organisation Professionals||All Jobs Average|
|Post Graduate/Graduate Diploma or Graduate Certificate||26.9||10.1|
|Year 10 and below||3.7||12.5|
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Skills and Knowledge
Employers look for Other Information and Organisation Professionals who work well in a team, can communicate clearly and are reliable.
Skills can be improved through training or experience.
Talking to others.
Reading work related information.
Listening to others, not interrupting, and asking good questions.
54%Coordination with others
Being adaptable and coordinating work with other people.
Thinking about the pros and cons of different ways to solve a problem.
Understanding why people react the way they do.
Managing your own and other peoples' time to get work done.
50%Management of personnel resources
Motivating, developing, and directing people as they work, and choosing the best people for the job.
Keeping track of how well work is progressing so you can make changes or improvements.
Writing things for co-workers or customers.
Bringing people together and trying to sort out their differences.
Looking for ways to help people.
Being able to use what you have learnt to solve problems now and again in the future.
46%Judgment and decision making
Figuring out the pros and cons of different options and choosing the best one.
46%Complex problem solving
Noticing a problem and figuring out the best way to solve it.
Talking people into changing their minds or their behaviour.
Teaching people how to do something.
Figuring out the best way to teach or learn something new.
Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.
39%Management of material resources
Providing the right equipment, facilities, and materials needed to do work.
These are important topics, subjects or knowledge areas.
Word processing, managing files and records, stenography and transcription, designing forms, and other office work.
76%Customer and personal service
Understanding customer needs, providing good quality service, and measuring customer satisfaction.
60%Personnel and human resources
Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
60%Computers and electronics
Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
59%Administration and management
Business principles involved in strategic planning, leadership, and coordinating people and resources.
58%Economics and accounting
Economics and accounting, the financial markets, banking and checking and reporting of financial data.
English language including the meaning and spelling of words, rules of composition, and grammar.
Arithmetic, algebra, geometry, calculus, or statistics.
45%Sales and marketing
Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.
37%Education and training
Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
33%Production and processing
Raw materials, production processes, quality control, costs, and ways of making and distributing goods.
31%Communications and media
Media production, communication, and dissemination. Includes written, spoken, and visual media.
29%Public safety and security
Use of equipment, rules and ideas to protect people, data, property, and institutions.
Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
28%Law and government
How our laws and courts work. Government rules and regulations, and the political system.
Design techniques, tools, and principles used to make detailed technical plans, blueprints, drawings, and models.
Moving people or goods by air, rail, sea, or road.
Transmission, broadcasting, switching, control, and operation of telecommunications systems.
20%Building and construction
Materials, and methods used to construct or repair houses, buildings, or other structures like highways and roads.
16%Sociology and anthropology
Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
Workers use these physical and mental abilities..
Listen to and understand what people say.
Communicate by speaking.
Read and understand written information.
Write in a way that people can understand.
Use general rules to find answers or solve problems logically.
See details that are up-close (within a few feet).
Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.
Speak clearly so others can understand you.
Identify and understand the speech of another person.
Use lots of detailed information to come up with answers or make general rules.
45%Sorting or ordering
Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
Come up with different ways of grouping things.
Pay attention to something without being distracted.
Come up with a number of ideas about a topic, even if the ideas aren't very good.
Come up with unusual or clever ideas, or creative ways to solve a problem.
Imagine how something will look after it is moved around or changed.
Put together small parts with your fingers.
Do two or more things at the same time.
Choose the right maths method or formula to solve a problem.
34%Flexibility of closure
See a pattern (a figure, object, word, or sound) hidden in other distracting material.
These are kinds of activities workers regularly do in this job.
79%Planning and prioritising work
Deciding on goals and putting together a detailed plan to get the work done.
70%Communicating within a team
Giving information to co-workers by telephone, in writing, or in person.
69%Building good relationships
Building good working relationships and keeping them over time.
68%Communicating with the public
Giving information to the public, business or government by telephone, in writing, or in person.
65%Collecting and organising information
Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.
64%Researching and investigating
Looking for, getting and understanding different kinds of information.
64%Making decisions and solving problems
Using information to work out the best solution and solve problems.
63%Providing office support
Doing day-to-day office work such as filing and processing paperwork.
62%Documenting or recording information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
62%Coordinating the work of a team
Getting members of a group to work together to finish a task.
61%Negotiating and resolving conflicts
Handling complaints and disagreements, and negotiating with people.
60%Assessing and evaluating things
Working out the value, importance, or quality of things, services or people.
59%Scheduling work and activities
Working out the timing of events, programs, and activities, as well as the work of others.
58%Working with the public
Greeting or serving customers, clients or guests, and public speaking or performing.
56%Monitoring people, processes and things
Checking objects, actions, or events, and keeping an eye out for problems.
55%Looking for changes over time
Comparing objects, actions, or events. Looking for differences between them or changes over time.
55%Managing payments and orders
Monitoring and controlling resources and the spending of money.
54%Making sense of information and ideas
Looking at, working with, and understanding data or information.
53%Working with computers
Using computers to program, write software, set up functions, enter data, or process information.
52%Checking compliance with standards
Deciding whether events or processes comply with laws, regulations, or standards.
Interests and demands
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Interests are the style or type of work we prefer to do. All interest areas are shown below.
Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
Working with people. Helping or providing service to others.
Ideas and thinking. Searching for facts and figuring out problems in your head.
Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
Working with forms, designs and patterns. Often need self-expression and can be done without following rules.
Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
Talk on the telephone.
Talk with people face-to-face.
Use electronic mail.
92%Contact with people
Have contact with people by telephone, face-to-face, or any other way.
Have freedom to decide on tasks, priorities, and goals.
89%Freedom to make decisions
Have freedom to make decision on your own.
89%Indoors, heat controlled
Work indoors with access to heating or cooling.
86%Letters and memos
Write letters and memos.
Work with people in a group or team.
85%Frequent decision making
Frequently make decisions that impact other people.
Work to strict deadlines.
81%Being exact or accurate
Be very exact or highly accurate.
80%Impact of decisions
Make decisions that have a large impact on other people.
80%Spend time sitting
Spend time sitting at work.
79%Contact with the public
Work with customers or the public.
78%Lead or coordinate a team
Lead others to do work activities.
76%Repeating same tasks
Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.
74%Responsible for outcomes
Take responsibility for the results of other people's work.
Deal with conflict or disagreements.
70%Angry or unpleasant people
Deal with unpleasant, angry, or rude people.
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 11-3011.00 - Administrative Services Managers.