Quality Assurance Managers
Overview
Snapshot
Summary
Quality Assurance Managers manage the deployment of quality systems and certification processes within organisations.
Also known as: Quality Facilitator.
A formal qualification in a related field (like business management, science or engineering) and relevant experience is usually needed to work as a Quality Assurance Manager. University and Vocational Education and Training (VET) are both common study pathways.
Tasks
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Identifies and develops objectives, strategies and plans to achieve customer satisfaction and maximise efficient use of an organisation's resources, including identifying potential improvements to systems, processes and work flows.
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Identifies formal standards and regulatory codes appropriate to an organisation's needs and assists with the documentation of processes and operating procedures.
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Implements statistical methodologies and quality tools to monitor and control quality to satisfy internal and external customer requirements.
Characteristics
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University
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Vocational Education and Training (VET)
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Practical
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Administrative
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Enterprising
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Sedentary
Outlook
JSA produces employment projections to show where likely future job opportunities may be. Employment projections data are only produced for occupations at the broad four digit Australian and New Zealand Standard Classification of Occupations (ANZSCO) level. While data are not available for this occupation, projections data are available for the parent occupation, Other Specialist Managers, under the outlook section.
Earnings and hours
Working arrangements
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Around 85% of people employed as Quality Assurance Managers work full-time hours, in all their jobs combined. This is 19 percentage points above the all jobs average (66%).
Full-time workers work an average of 43 hours per week in their main job. This is similar to the all jobs average (44 hours per week).
Sources:Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average.
Industries
Main industries
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Quality Assurance Managers work in industries like:
- Manufacturing
- Health care and social assistance
- Professional, scientific and technical services
- Financial and insurance services.
Source: Based on ABS Census 2016, Customised Report.
Regions
Employment across Australia
NSW
VIC
QLD
SA
WA
TAS
NT
ACT
Employment by State and Territory (% Share)
State | Quality Assurance Managers | All Jobs Average |
---|---|---|
NSW | 32.6 | 31.6 |
VIC | 31.5 | 25.6 |
QLD | 16.9 | 20.0 |
SA | 6.5 | 7.0 |
WA | 8.7 | 10.8 |
TAS | 1.5 | 2.0 |
NT | 0.6 | 1.0 |
ACT | 1.5 | 1.9 |
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Around 73% of Quality Assurance Managers live in capital cities, compared with the all jobs average of 62%.
Victoria has a large share of employment relative to its population size.
The regions with the largest share of workers are:
- Melbourne - South East
- Melbourne - West
- Melbourne - Inner
- Melbourne - Outer East
- Melbourne - North East.
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.
Worker profile
Age and gender
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The median age of Quality Assurance Managers is 43 years. This is higher than the all jobs average of 40 years.
A large share of workers are aged 35 to 44 years.
Females make up 52% of the workforce. This is 4 percentage points above the all jobs average of 48%.
Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.
Age Profile (% Share)
Age Bracket | Quality Assurance Managers | All Jobs Average |
---|---|---|
15-19 | 0.2 | 5.0 |
20-24 | 2.4 | 9.3 |
25-34 | 21.9 | 22.9 |
35-44 | 30.2 | 22.0 |
45-54 | 26.8 | 21.6 |
55-59 | 9.7 | 9.0 |
60-64 | 5.8 | 6.0 |
65 and Over | 3.0 | 4.2 |
Median Age | 43 | 40 |
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Employment Pathways
Education, training and experience
A formal qualification in a related field (like business management, science or engineering) and relevant experience is usually needed to work as a Quality Assurance Manager. University and Vocational Education and Training (VET) are both common study pathways.
Visit
- Course Seeker to search and compare higher education courses.
- ComparED to compare undergraduate and postgraduate student experiences and outcomes.
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Business Services VET training pathways.
Highest Level of Education (% Share)
Type of Qualification | Quality Assurance Managers | All Jobs Average |
---|---|---|
Post Graduate/Graduate Diploma or Graduate Certificate | 21.6 | 10.1 |
Bachelor degree | 35.4 | 21.8 |
Advanced Diploma/Diploma | 16.2 | 11.6 |
Certificate III/IV | 12.4 | 21.1 |
Year 12 | 9.0 | 18.1 |
Year 11 | 2.0 | 4.8 |
Year 10 and below | 3.6 | 12.5 |
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Skills and Knowledge
Employers look for Other Specialist Managers who have strong leadership skills, the ability to communicate with a wide variety of people and strong interpersonal skills.
Skills
Skills can be improved through training or experience.
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61%
Judgment and decision makingFiguring out the pros and cons of different options and choosing the best one.
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59%
Active listeningListening to others, not interrupting, and asking good questions.
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59%
Critical thinkingThinking about the pros and cons of different ways to solve a problem.
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59%
MonitoringKeeping track of how well work is progressing so you can make changes or improvements.
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57%
Complex problem solvingNoticing a problem and figuring out the best way to solve it.
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57%
Reading comprehensionReading work related information.
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57%
Active learningBeing able to use what you have learnt to solve problems now and again in the future.
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55%
Quality control analysisDoing tests and checking products, services, or processes to make sure they are working properly.
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54%
SpeakingTalking to others.
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54%
Time managementManaging your own and other peoples' time to get work done.
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54%
WritingWriting things for co-workers or customers.
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54%
InstructingTeaching people how to do something.
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54%
Social perceptivenessUnderstanding why people react the way they do.
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50%
Coordination with othersBeing adaptable and coordinating work with other people.
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50%
Learning strategiesFiguring out the best way to teach or learn something new.
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50%
Systems analysisFiguring out how a system should work and how changes in conditions, operations, and the environment will affect it.
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50%
Systems evaluationMeasuring how well a system is working and how to improve it.
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48%
MathematicsUsing maths to solve problems.
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46%
PersuasionTalking people into changing their minds or their behaviour.
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46%
Management of personnel resourcesMotivating, developing, and directing people as they work, and choosing the best people for the job.
Knowledge
These are important topics, subjects or knowledge areas.
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81%
Education and trainingCurriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
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68%
ClericalWord processing, managing files and records, stenography and transcription, designing forms, and other office work.
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66%
ChemistryChemical composition, structure, and properties. How chemicals are made, used, mixed, and can change.
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64%
Administration and managementBusiness principles involved in strategic planning, leadership, and coordinating people and resources.
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62%
MathematicsArithmetic, algebra, geometry, calculus, or statistics.
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61%
Personnel and human resourcesRecruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
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59%
English languageEnglish language including the meaning and spelling of words, rules of composition, and grammar.
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59%
Customer and personal serviceUnderstanding customer needs, providing good quality service, and measuring customer satisfaction.
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58%
Computers and electronicsCircuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
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54%
Production and processingRaw materials, production processes, quality control, costs, and ways of making and distributing goods.
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54%
BiologyPlant and animal organisms, their tissues, cells, functions, how they rely on and work with each other and the environment.
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51%
Law and governmentHow our laws and courts work. Government rules and regulations, and the political system.
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44%
Engineering and technologyUse engineering, science and technology to design and produce goods and services.
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40%
PsychologyHuman behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
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40%
Communications and mediaMedia production, communication, and dissemination. Includes written, spoken, and visual media.
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40%
PhysicsThe physical laws of matter, motion and energy, and how they interact through space and time.
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40%
MechanicalMachines and tools, including their designs, uses, repair, and maintenance.
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36%
Public safety and securityUse of equipment, rules and ideas to protect people, data, property, and institutions.
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28%
Economics and accountingEconomics and accounting, the financial markets, banking and checking and reporting of financial data.
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21%
Sales and marketingShowing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.
Abilities
Workers use these physical and mental abilities..
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61%
Oral comprehensionListen to and understand what people say.
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61%
Problem spottingNotice when something is wrong or is likely to go wrong, even if you can't solve the problem.
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59%
Written comprehensionRead and understand written information.
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57%
Near visionSee details that are up-close (within a few feet).
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57%
Oral expressionCommunicate by speaking.
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57%
Inductive reasoningUse lots of detailed information to come up with answers or make general rules.
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55%
Deductive reasoningUse general rules to find answers or solve problems logically.
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55%
Written expressionWrite in a way that people can understand.
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54%
Speech claritySpeak clearly so others can understand you.
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54%
Speech recognitionIdentify and understand the speech of another person.
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52%
Flexibility of closureSee a pattern (a figure, object, word, or sound) hidden in other distracting material.
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52%
Selective attentionPay attention to something without being distracted.
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50%
Working with numbersAdd, subtract, multiply, or divide.
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48%
MathematicsChoose the right maths method or formula to solve a problem.
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48%
Sorting or orderingOrder or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
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48%
BrainstormingCome up with a number of ideas about a topic, even if the ideas aren't very good.
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48%
Perceptual speedUse your eyes to quickly compare groups of letters, numbers, pictures, or other things.
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46%
CategorisingCome up with different ways of grouping things.
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46%
Colour discriminationNotice differences between colours, including shades of colour and brightness.
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46%
Far visionSee details that are far away.
Activities
These are kinds of activities workers regularly do in this job.
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77%
Making decisions and solving problemsUsing information to work out the best solution and solve problems.
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76%
Making sense of information and ideasLooking at, working with, and understanding data or information.
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74%
Keeping your knowledge up-to-dateKeeping up-to-date with technology and new ideas.
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74%
Looking for changes over timeComparing objects, actions, or events. Looking for differences between them or changes over time.
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72%
Planning and prioritising workDeciding on goals and putting together a detailed plan to get the work done.
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72%
Monitoring people, processes and thingsChecking objects, actions, or events, and keeping an eye out for problems.
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70%
Communicating within a teamGiving information to co-workers by telephone, in writing, or in person.
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69%
Building good relationshipsBuilding good working relationships and keeping them over time.
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69%
Collecting and organising informationCompiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.
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68%
Checking compliance with standardsDeciding whether events or processes comply with laws, regulations, or standards.
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67%
Guiding and directing staffGuiding and directing staff, including setting and monitoring performance standards.
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64%
Explaining things to peopleHelping people to understand and use information.
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62%
Assessing and evaluating thingsWorking out the value, importance, or quality of things, services or people.
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58%
Coming up with systems and processesDeciding on goals and figuring out what you need to do to achieve them.
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56%
Checking for errors or defectsInspecting equipment, structures, or materials for errors, problems or defects.
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55%
Researching and investigatingLooking for, getting and understanding different kinds of information.
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55%
Documenting or recording informationEntering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
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55%
Training and teaching othersUnderstanding the needs of others, developing training programs, and teaching or instructing.
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52%
Working with computersUsing computers to program, write software, set up functions, enter data, or process information.
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49%
Estimating amounts, costs and resourcesWorking out sizes, distances, amounts, time, costs, resources, or materials needed for a task.
Interests and demands
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Interests
Interests are the style or type of work we prefer to do. All interest areas are shown below.
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100%
EnterprisingStarting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
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81%
AdministrativeFollowing set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
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62%
PracticalPractical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
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48%
AnalyticalIdeas and thinking. Searching for facts and figuring out problems in your head.
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29%
HelpingWorking with people. Helping or providing service to others.
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19%
CreativeWorking with forms, designs and patterns. Often need self-expression and can be done without following rules.
Values
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76%
SupportSupportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
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71%
AchievementResults oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
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71%
IndependenceWork alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
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67%
RecognitionAdvancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
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64%
Working conditionsJob security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
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57%
RelationshipsServe and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
Demands
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100%
Electronic mailUse electronic mail.
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100%
Face-to-face discussionsTalk with people face-to-face.
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100%
Indoors, heat controlledWork indoors with access to heating or cooling.
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100%
TelephoneTalk on the telephone.
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99%
TeamworkWork with people in a group or team.
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99%
Contact with peopleHave contact with people by telephone, face-to-face, or any other way.
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94%
Being exact or accurateBe very exact or highly accurate.
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94%
Wear common protective or safety equipmentWear equipment like safety shoes, glasses, gloves, hard hats or life jackets.
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91%
Impact of decisionsMake decisions that have a large impact on other people.
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90%
Health and safety of othersTake responsibility for the health and safety of others.
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89%
Responsible for outcomesTake responsibility for the results of other people's work.
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89%
Letters and memosWrite letters and memos.
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89%
Loud or uncomfortable soundsBe exposed to noises and sounds that are distracting or uncomfortable.
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88%
Indoors, not heat controlledWork indoors without heating or cooling (e.g., warehouse without heat).
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87%
Frequent decision makingFrequently make decisions that impact other people.
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87%
Outdoors, exposed to weatherWork outdoors, exposed to the weather.
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85%
Contact with the publicWork with customers or the public.
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85%
Unstructured workHave freedom to decide on tasks, priorities, and goals.
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85%
Time pressureWork to strict deadlines.
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80%
Freedom to make decisionsHave freedom to make decision on your own.
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 11-3051.01 - Quality Control Systems Managers.
Links and downloads
Research and reports
The Skills Priority List provides a current labour market rating and a future demand rating for nearly 800 occupations nationally. Current labour market ratings are available for occupations at a state and territory level.
Downloads
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Occupation profiles data are available for download.
The Employment Projections are available for download.