Ticket Collectors and Ushers
Overview
Snapshot
Summary
Ticket Collector or Ushers collect tickets or admission passes and usher patrons to their seats at an entertainment, sporting or recreational venue, prepare the venue before an event and lock up premises afterwards.
Also known as: Venue Attendant.
Specialisations: Entertainment Usher, Gatekeeper, Turnstile Attendant.
Formal qualifications are not usually required to work as a Ticket Collector or Usher.
Tasks
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Issues tickets to patrons, accepts payments and gives change.
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Answers enquiries concerning admission prices, event schedules and coming attractions.
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Keeps daily balance sheet of cash received and tickets sold.
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Fills reservations by telephone or mail.
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Checks ticket stubs and shows patrons to seats.
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Distributes programmes.
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Stores clothing, luggage and other articles for patrons and employees of an establishment, and issues claim checks or tickets for their return.
Characteristics
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- 899915 Leaflet and Newspaper Deliverers
- 899916 Mechanic's Assistants
- 899917 Railways Assistants
- 899918 Sign Erectors
- 899921 Ticket Collectors and Ushers
- 899922 Trolley Collectors
- 899923 Road Traffic Controllers
- 899999 Labourers (not covered elsewhere)
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Informal or on-the-job
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Practical
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Administrative
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Enterprising
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Helping
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Sedentary
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Light
Outlook
JSA produces employment projections to show where likely future job opportunities may be. Employment projections data are only produced for occupations at the broad four digit Australian and New Zealand Standard Classification of Occupations (ANZSCO) level. While data are not available for this occupation, projections data are available for the parent occupation, Other Miscellaneous Labourers, under the outlook section.
Earnings and hours
Working arrangements
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Around 11% of people employed as Ticket Collectors and Ushers work full-time hours, in all their jobs combined. This is 55 percentage points below the all jobs average (66%).
Full-time workers work an average of 43 hours per week in their main job. This is similar to the all jobs average (44 hours per week).
Sources:Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average.
Industries
Main industries
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Ticket Collectors and Ushers work in industries like:
- Arts and recreation services
- Information media and telecommunications
- Public administration and safety
- Retail trade.
Source: Based on ABS Census 2016, Customised Report.
Regions
Employment across Australia
NSW
VIC
QLD
SA
WA
TAS
NT
ACT
Employment by State and Territory (% Share)
State | Ticket Collectors and Ushers | All Jobs Average |
---|---|---|
NSW | 28.3 | 31.6 |
VIC | 25.6 | 25.6 |
QLD | 20.4 | 20.0 |
SA | 7.2 | 7.0 |
WA | 15.1 | 10.8 |
TAS | 1.4 | 2.0 |
NT | 0.5 | 1.0 |
ACT | 1.5 | 1.9 |
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Around 71% of Ticket Collectors and Ushers live in capital cities, compared with the all jobs average of 62%.
Western Australia has a large share of employment relative to its population size.
The regions with the largest share of workers are:
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.
Worker profile
Age and gender
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The median age of Ticket Collectors and Ushers is 25 years. This is younger than the all jobs average of 40 years.
A large share of workers are aged 15 to 19 years.
Females make up 46% of the workforce. This is similar to the all jobs average of 48%.
Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.
Age Profile (% Share)
Age Bracket | Ticket Collectors and Ushers | All Jobs Average |
---|---|---|
15-19 | 26.4 | 5.0 |
20-24 | 22.2 | 9.3 |
25-34 | 11.8 | 22.9 |
35-44 | 6.4 | 22.0 |
45-54 | 8.7 | 21.6 |
55-59 | 6.3 | 9.0 |
60-64 | 5.8 | 6.0 |
65 and Over | 12.3 | 4.2 |
Median Age | 25 | 40 |
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Employment Pathways
Education, training and experience
Formal qualifications are not usually required to work as a Ticket Collector or Usher.
Visit
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
Highest Level of Education (% Share)
Type of Qualification | Ticket Collectors and Ushers | All Jobs Average |
---|---|---|
Post Graduate/Graduate Diploma or Graduate Certificate | 3.0 | 10.1 |
Bachelor degree | 13.8 | 21.8 |
Advanced Diploma/Diploma | 8.2 | 11.6 |
Certificate III/IV | 10.7 | 21.1 |
Year 12 | 36.5 | 18.1 |
Year 11 | 9.6 | 4.8 |
Year 10 and below | 18.2 | 12.5 |
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Skills and Knowledge
Employers look for Labourers who are reliable, have a good work ethic and can work well in a team.
Skills
Skills can be improved through training or experience.
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43%
Serving othersLooking for ways to help people.
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43%
Social perceptivenessUnderstanding why people react the way they do.
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39%
Active listeningListening to others, not interrupting, and asking good questions.
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37%
Critical thinkingThinking about the pros and cons of different ways to solve a problem.
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37%
MonitoringKeeping track of how well work is progressing so you can make changes or improvements.
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36%
SpeakingTalking to others.
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36%
PersuasionTalking people into changing their minds or their behaviour.
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34%
Coordination with othersBeing adaptable and coordinating work with other people.
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32%
NegotiationBringing people together and trying to sort out their differences.
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32%
Reading comprehensionReading work related information.
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30%
Active learningBeing able to use what you have learnt to solve problems now and again in the future.
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30%
Complex problem solvingNoticing a problem and figuring out the best way to solve it.
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30%
Judgment and decision makingFiguring out the pros and cons of different options and choosing the best one.
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30%
WritingWriting things for co-workers or customers.
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29%
Management of personnel resourcesMotivating, developing, and directing people as they work, and choosing the best people for the job.
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29%
Time managementManaging your own and other peoples' time to get work done.
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25%
Operation monitoringWatching gauges, dials, or other indicators to make sure a machine is working properly.
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23%
Quality control analysisDoing tests and checking products, services, or processes to make sure they are working properly.
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20%
Systems analysisFiguring out how a system should work and how changes in conditions, operations, and the environment will affect it.
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20%
Systems evaluationMeasuring how well a system is working and how to improve it.
Knowledge
These are important topics, subjects or knowledge areas.
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62%
Customer and personal serviceUnderstanding customer needs, providing good quality service, and measuring customer satisfaction.
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41%
Public safety and securityUse of equipment, rules and ideas to protect people, data, property, and institutions.
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41%
English languageEnglish language including the meaning and spelling of words, rules of composition, and grammar.
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40%
Sales and marketingShowing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.
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36%
Communications and mediaMedia production, communication, and dissemination. Includes written, spoken, and visual media.
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32%
Computers and electronicsCircuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
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30%
ClericalWord processing, managing files and records, stenography and transcription, designing forms, and other office work.
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30%
Education and trainingCurriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
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30%
MathematicsArithmetic, algebra, geometry, calculus, or statistics.
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28%
PsychologyHuman behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
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26%
Administration and managementBusiness principles involved in strategic planning, leadership, and coordinating people and resources.
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26%
Economics and accountingEconomics and accounting, the financial markets, banking and checking and reporting of financial data.
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24%
History and archeologyEvents of the past, their causes, how we learn about them, and how they influence the way we live today.
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24%
Personnel and human resourcesRecruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
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21%
GeographyDescribing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.
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20%
Food productionPlanting, growing, and harvesting food (both plant and animal), including storage and handling.
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16%
Fine artsCompose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
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16%
TransportationMoving people or goods by air, rail, sea, or road.
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16%
Law and governmentHow our laws and courts work. Government rules and regulations, and the political system.
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14%
TelecommunicationsTransmission, broadcasting, switching, control, and operation of telecommunications systems.
Abilities
Workers use these physical and mental abilities..
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43%
Oral expressionCommunicate by speaking.
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43%
Near visionSee details that are up-close (within a few feet).
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43%
Speech recognitionIdentify and understand the speech of another person.
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41%
Oral comprehensionListen to and understand what people say.
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41%
Speech claritySpeak clearly so others can understand you.
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41%
Problem spottingNotice when something is wrong or is likely to go wrong, even if you can't solve the problem.
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37%
Far visionSee details that are far away.
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36%
Written comprehensionRead and understand written information.
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34%
Deductive reasoningUse general rules to find answers or solve problems logically.
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34%
Trunk strengthUse your abdominal and lower back muscles a number of times without 'giving out' or fatiguing.
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32%
Inductive reasoningUse lots of detailed information to come up with answers or make general rules.
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32%
Sorting or orderingOrder or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
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30%
Selective attentionPay attention to something without being distracted.
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30%
CategorisingCome up with different ways of grouping things.
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30%
Flexibility of closureSee a pattern (a figure, object, word, or sound) hidden in other distracting material.
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30%
Perceptual speedUse your eyes to quickly compare groups of letters, numbers, pictures, or other things.
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29%
Colour discriminationNotice differences between colours, including shades of colour and brightness.
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29%
MultitaskingDo two or more things at the same time.
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27%
Finger dexterityPut together small parts with your fingers.
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27%
Manual dexterityQuickly move your hand to grasp, manipulate, or assemble objects.
Activities
These are kinds of activities workers regularly do in this job.
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55%
Working with the publicGreeting or serving customers, clients or guests, and public speaking or performing.
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51%
Building good relationshipsBuilding good working relationships and keeping them over time.
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43%
Looking for changes over timeComparing objects, actions, or events. Looking for differences between them or changes over time.
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42%
Helping and caring for othersProviding personal assistance, medical attention, or emotional support.
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40%
Negotiating and resolving conflictsHandling complaints and disagreements, and negotiating with people.
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39%
Researching and investigatingLooking for, getting and understanding different kinds of information.
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39%
Influencing peopleConvincing people to buy something or to change their minds or actions.
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38%
Keeping your knowledge up-to-dateKeeping up-to-date with technology and new ideas.
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36%
Communicating within a teamGiving information to co-workers by telephone, in writing, or in person.
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36%
Communicating with the publicGiving information to the public, business or government by telephone, in writing, or in person.
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35%
Training and teaching othersUnderstanding the needs of others, developing training programs, and teaching or instructing.
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35%
Making decisions and solving problemsUsing information to work out the best solution and solve problems.
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35%
Doing physically active workUse your arms, legs and whole body, such as climbing, lifting, balancing, walking, stooping, and handling objects.
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33%
Checking for errors or defectsInspecting equipment, structures, or materials for errors, problems or defects.
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32%
Monitoring people, processes and thingsChecking objects, actions, or events, and keeping an eye out for problems.
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30%
Controlling equipment or machinesOperating machines or processes either directly or using controls (not including computers or vehicles).
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30%
Coordinating the work of a teamGetting members of a group to work together to finish a task.
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30%
Documenting or recording informationEntering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
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30%
Leading and encouraging a teamEncouraging and building trust, respect, and cooperation among team members.
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27%
Working with computersUsing computers to program, write software, set up functions, enter data, or process information.
Interests and demands
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Interests
Interests are the style or type of work we prefer to do. All interest areas are shown below.
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71%
AdministrativeFollowing set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
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71%
HelpingWorking with people. Helping or providing service to others.
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67%
EnterprisingStarting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
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62%
PracticalPractical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
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19%
CreativeWorking with forms, designs and patterns. Often need self-expression and can be done without following rules.
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14%
AnalyticalIdeas and thinking. Searching for facts and figuring out problems in your head.
Values
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62%
RelationshipsServe and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
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48%
SupportSupportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
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29%
IndependenceWork alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
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26%
Working conditionsJob security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
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24%
RecognitionAdvancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
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19%
AchievementResults oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
Demands
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97%
Contact with peopleHave contact with people by telephone, face-to-face, or any other way.
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96%
Indoors, heat controlledWork indoors with access to heating or cooling.
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94%
Face-to-face discussionsTalk with people face-to-face.
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91%
Contact with the publicWork with customers or the public.
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85%
Physically close to peopleWork physically close to other people.
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82%
Spend time standingSpend time standing at work.
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79%
TeamworkWork with people in a group or team.
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79%
Angry or unpleasant peopleDeal with unpleasant, angry, or rude people.
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78%
Loud or uncomfortable soundsBe exposed to noises and sounds that are distracting or uncomfortable.
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75%
Being exact or accurateBe very exact or highly accurate.
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74%
TelephoneTalk on the telephone.
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74%
Freedom to make decisionsHave freedom to make decision on your own.
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66%
Conflict situationsDeal with conflict or disagreements.
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66%
Making repetitive motionsSpend time making repetitive motions.
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66%
Frequent decision makingFrequently make decisions that impact other people.
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64%
Walking and runningSpend time walking and running.
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63%
Lead or coordinate a teamLead others to do work activities.
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62%
Impact of decisionsMake decisions that have a large impact on other people.
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59%
Using your hands to handle, control, or feelSpend time using your hands to handle, control, or feel objects, tools or controls.
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58%
Repeating same tasksRepeat the same tasks or activities (e.g., key entry) over and over, without stopping.
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 39-3031.00 - Ushers, Lobby Attendants, and Ticket Takers.
Links and downloads
Research and reports
The Skills Priority List provides a current labour market rating and a future demand rating for nearly 800 occupations nationally. Current labour market ratings are available for occupations at a state and territory level.
Downloads
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Occupation profiles data are available for download.
The Employment Projections are available for download.