Hardware Technicians support and maintain computer systems and peripherals by installing, configuring, testing, troubleshooting, and repairing hardware.
Determines software and hardware requirements to provide solutions to problems.
Responds to queries on software and hardware problems.
Installs and downloads appropriate software.
Adapting existing programs to meet users' requirements.
Ensuring efficient use of applications and equipment.
Implementing computer networks, designing and maintaining websites.
Repairing and replacing peripheral equipment such as terminals, printer and modems.
May work in a call centre.
Vocational Education and Training (VET)
Informal or on-the-job
JSA produces employment projections to show where likely future job opportunities may be. Employment projections data are only produced for occupations at the broad four digit Australian and New Zealand Standard Classification of Occupations (ANZSCO) level. While data are not available for this occupation, projections data are available for the parent occupation, ICT Support Technicians, under the outlook section.
Earnings and hours
Around 72% of people employed as Hardware Technicians work full-time hours, in all their jobs combined. This is 6 percentage points above the all jobs average (66%).
Full-time workers work an average of 42 hours per week in their main job. This is similar to the all jobs average (44 hours per week).
Sources:Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average.
Hardware Technicians work in industries like:
Source: Based on ABS Census 2016, Customised Report.
Employment across Australia
Employment by State and Territory (% Share)
|State||Hardware Technicians||All Jobs Average|
Around 66% of Hardware Technicians live in capital cities, compared with the all jobs average of 62%.
New South Wales has a large share of employment relative to its population size.
The regions with the largest share of workers are:
- Melbourne - South East
- Australian Capital Territory
- Melbourne - Outer East
- Sydney - Parramatta
- Sydney - Inner South West.
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.
Age and gender
The median age of Hardware Technicians is 36 years. This is younger than the all jobs average of 40 years.
A large share of workers are aged 25 to 34 years.
Females make up 6% of the workforce. This is 42 percentage points below the all jobs average of 48%.
Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.
Age Profile (% Share)
|Age Bracket||Hardware Technicians||All Jobs Average|
|65 and Over||2.2||4.2|
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Education, training and experience
Extensive experience or a formal qualification in information technology is needed to work as a Hardware Technician. Vocational Education and Training (VET) and university are both common study pathways.
- Course Seeker to search and compare higher education courses.
- ComparED to compare undergraduate and postgraduate student experiences and outcomes.
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Information and Communications Technology VET training pathways.
Highest Level of Education (% Share)
|Type of Qualification||Hardware Technicians||All Jobs Average|
|Post Graduate/Graduate Diploma or Graduate Certificate||7.8||10.1|
|Year 10 and below||5.3||12.5|
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Skills and Knowledge
Employers look for ICT Support Technicians who are reliable, work well in a team and have a strong work ethic.
Skills can be improved through training or experience.
Keeping track of how well work is progressing so you can make changes or improvements.
Watching gauges, dials, or other indicators to make sure a machine is working properly.
Reading work related information.
Thinking about the pros and cons of different ways to solve a problem.
Figuring out why a machine or system went wrong and working out what to do about it.
Being able to use what you have learnt to solve problems now and again in the future.
Listening to others, not interrupting, and asking good questions.
48%Quality control analysis
Doing tests and checking products, services, or processes to make sure they are working properly.
46%Complex problem solving
Noticing a problem and figuring out the best way to solve it.
46%Operation and control
Controlling equipment or systems.
Talking to others.
Managing your own and other peoples' time to get work done.
46%Coordination with others
Being adaptable and coordinating work with other people.
Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.
Writing things for co-workers or customers.
45%Judgment and decision making
Figuring out the pros and cons of different options and choosing the best one.
Looking for ways to help people.
41%Management of personnel resources
Motivating, developing, and directing people as they work, and choosing the best people for the job.
Understanding why people react the way they do.
Talking people into changing their minds or their behaviour.
These are important topics, subjects or knowledge areas.
74%Computers and electronics
Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Word processing, managing files and records, stenography and transcription, designing forms, and other office work.
62%Customer and personal service
Understanding customer needs, providing good quality service, and measuring customer satisfaction.
English language including the meaning and spelling of words, rules of composition, and grammar.
45%Education and training
Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Arithmetic, algebra, geometry, calculus, or statistics.
35%Administration and management
Business principles involved in strategic planning, leadership, and coordinating people and resources.
34%Public safety and security
Use of equipment, rules and ideas to protect people, data, property, and institutions.
Transmission, broadcasting, switching, control, and operation of telecommunications systems.
32%Production and processing
Raw materials, production processes, quality control, costs, and ways of making and distributing goods.
32%Communications and media
Media production, communication, and dissemination. Includes written, spoken, and visual media.
Design techniques, tools, and principles used to make detailed technical plans, blueprints, drawings, and models.
Machines and tools, including their designs, uses, repair, and maintenance.
26%Engineering and technology
Use engineering, science and technology to design and produce goods and services.
Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
25%Law and government
How our laws and courts work. Government rules and regulations, and the political system.
Moving people or goods by air, rail, sea, or road.
17%Sales and marketing
Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.
16%Economics and accounting
Economics and accounting, the financial markets, banking and checking and reporting of financial data.
Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.
Workers use these physical and mental abilities..
Communicate by speaking.
Listen to and understand what people say.
Pay attention to something without being distracted.
Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.
See details that are up-close (within a few feet).
Read and understand written information.
Use general rules to find answers or solve problems logically.
52%Sorting or ordering
Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
Imagine how something will look after it is moved around or changed.
48%Flexibility of closure
See a pattern (a figure, object, word, or sound) hidden in other distracting material.
Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.
Come up with different ways of grouping things.
Use lots of detailed information to come up with answers or make general rules.
Put together small parts with your fingers.
Speak clearly so others can understand you.
Identify and understand the speech of another person.
See details that are far away.
Write in a way that people can understand.
Come up with a number of ideas about a topic, even if the ideas aren't very good.
Notice differences between colours, including shades of colour and brightness.
These are kinds of activities workers regularly do in this job.
75%Planning and prioritising work
Deciding on goals and putting together a detailed plan to get the work done.
73%Keeping your knowledge up-to-date
Keeping up-to-date with technology and new ideas.
72%Communicating within a team
Giving information to co-workers by telephone, in writing, or in person.
72%Monitoring people, processes and things
Checking objects, actions, or events, and keeping an eye out for problems.
70%Working with computers
Using computers to program, write software, set up functions, enter data, or process information.
69%Collecting and organising information
Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.
69%Making decisions and solving problems
Using information to work out the best solution and solve problems.
67%Looking for changes over time
Comparing objects, actions, or events. Looking for differences between them or changes over time.
62%Building good relationships
Building good working relationships and keeping them over time.
61%Researching and investigating
Looking for, getting and understanding different kinds of information.
Using your own ideas for developing, designing, or creating something new.
59%Making sense of information and ideas
Looking at, working with, and understanding data or information.
59%Scheduling work and activities
Working out the timing of events, programs, and activities, as well as the work of others.
57%Checking compliance with standards
Deciding whether events or processes comply with laws, regulations, or standards.
56%Documenting or recording information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
53%Checking for errors or defects
Inspecting equipment, structures, or materials for errors, problems or defects.
52%Estimating amounts, costs and resources
Working out sizes, distances, amounts, time, costs, resources, or materials needed for a task.
46%Assessing and evaluating things
Working out the value, importance, or quality of things, services or people.
42%Explaining things to people
Helping people to understand and use information.
34%Controlling equipment or machines
Operating machines or processes either directly or using controls (not including computers or vehicles).
Interests and demands
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Interests are the style or type of work we prefer to do. All interest areas are shown below.
Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
Ideas and thinking. Searching for facts and figuring out problems in your head.
Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
Working with people. Helping or providing service to others.
Working with forms, designs and patterns. Often need self-expression and can be done without following rules.
Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
Talk on the telephone.
Use electronic mail.
Talk with people face-to-face.
89%Contact with people
Have contact with people by telephone, face-to-face, or any other way.
88%Indoors, heat controlled
Work indoors with access to heating or cooling.
Work with people in a group or team.
85%Spend time sitting
Spend time sitting at work.
Have freedom to decide on tasks, priorities, and goals.
81%Being exact or accurate
Be very exact or highly accurate.
78%Freedom to make decisions
Have freedom to make decision on your own.
Work to strict deadlines.
66%Frequent decision making
Frequently make decisions that impact other people.
65%Lead or coordinate a team
Lead others to do work activities.
64%Repeating same tasks
Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.
64%Using your hands to handle, control, or feel
Spend time using your hands to handle, control, or feel objects, tools or controls.
63%Contact with the public
Work with customers or the public.
62%Impact of decisions
Make decisions that have a large impact on other people.
62%Physically close to people
Work physically close to other people.
60%Letters and memos
Write letters and memos.
58%Automation of tasks
Do tasks that are mostly automated.
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-9011.00 - Computer Operators.
Links and downloads
Research and reports
The Skills Priority List provides a current labour market rating and a future demand rating for nearly 800 occupations nationally. Current labour market ratings are available for occupations at a state and territory level.
Occupation profiles data are available for download.
The Employment Projections are available for download.